Safe Hands Care Services (“we”, “us”) provides home healthcare services from Hyderabad, Telangana, India. This Privacy Policy explains how we handle personal information when you use our website, contact us, or receive care. It reflects our internal Client Communication & Privacy and Data Protection & Confidentiality policies. For a full, section-by-section overview of our Policy & Procedure Manual (including safety and clinical documentation), see Our policies & standards.
Who we are
Safe Hands Care Services
Hyderabad, Telangana, India
Email: info@safehandscare.in
Phone (India): +91 90106 36387
Information we may collect
- Website & enquiries: name, phone number, email (if provided), location or area, service interest, and message content when you submit our contact form or reach us via official channels.
- Care and administration: health and care-related information, emergency contacts, billing details, records needed to deliver services safely, and incident or complaint information where relevant.
- Technical data: basic server or device information typical for operating a website (for example IP address, browser type, and pages visited), where such logs are kept for security or analytics.
How we use your information
- To respond to enquiries and arrange consultations or services.
- To deliver, coordinate, and document home healthcare in line with your care plan and legal requirements.
- To maintain safety and quality, including incident reporting, audits, and training.
- To meet legal, regulatory, and professional obligations applicable in India.
- To improve our website and communications, where we use aggregated or non-identifying data where possible.
Confidentiality and official channels
Service-related communication should take place through our official contact details. Personal information must be kept confidential. Unauthorised disclosure is not permitted. Arrangements that bypass the organisation (such as direct payment or private agreements with caregivers outside the agency) are not allowed under our operational policies and may affect how we are able to protect your data and service quality.
Photos, video, and recordings
We do not use images or recordings of patients for non-clinical purposes without written consent. Consent forms are retained where they are obtained.
Storage and security
- Paper records are stored securely (for example in locked storage) with access limited to authorised staff.
- Electronic records are protected with appropriate access controls and authentication where used.
- Only staff who need information to provide or supervise care, or to meet legal duties, may access it.
- A suspected breach of confidentiality is treated seriously and may be investigated under our internal procedures.
Sharing information
We do not sell your personal information. We may share information only where necessary—for example with clinicians involved in your care, laboratories or diagnostic partners, insurers or payors where agreed, regulators when required by law, or professional advisers where permitted. Any sharing is limited to what is reasonable for the purpose.
Retention
We keep records for as long as needed to provide services, comply with law, and defend legal claims, in line with healthcare record-keeping practice. When data is no longer required, we securely dispose of or anonymise it where appropriate.
Your rights and choices
In line with our commitment to patient dignity and applicable law, you may have rights to:
- Request access to personal information we hold about you, subject to legal exceptions.
- Request correction of inaccurate information.
- Object to or restrict certain processing where the law allows.
- Withdraw consent where processing is based on consent, without affecting prior lawful processing.
- Use our grievance process for privacy-related concerns.
To exercise these rights, contact us using the details above. We may need to verify your identity before responding.
Operational and clinical records
Depending on your care arrangement, we may create or hold records including—
- Daily care logs (condition, medications, meals, activities, incidents), reviewed by supervisors and stored securely.
- Medication administration records and copies or summaries of prescriptions where we support medicines management.
- Incident-related records (including near misses and serious events), investigation notes, and corrective action where our Incident Reporting Policy applies—aligned with NABH-style expectations for healthcare organisations.
- Complaint and grievance entries, communication logs, consent forms for photos/video or recordings, caregiver change and handover notes, training or competency records where they identify individuals, and billing or engagement details.
- Audit and compliance material such as access logs, confidentiality agreements, waste disposal documentation where it relates to identifiable service delivery, and dispute resolution correspondence.
These categories exist to deliver safe care, meet professional and legal duties, and support quality improvement. We apply the storage and access rules described under “Storage and security” and in our manual.
Incident reporting and regulatory context
We operate structured incident reporting (including timelines for routine and sentinel events), root cause analysis, and corrective/preventive actions. Where you are involved in an incident, relevant facts may be documented in line with that process. This supports transparency with regulators and accreditation-oriented practice where applicable—it is separate from marketing use of your information, which we do not undertake without consent.
Cookies and similar technologies
Our website may use essential cookies or similar technologies needed for the site to function. If we use non-essential analytics or marketing tools in future, we will update this policy and, where required, seek appropriate consent.
Third-party sites
Our site may link to third parties (for example WhatsApp or social platforms). Their privacy practices are governed by their own policies; we are not responsible for those services.
Changes
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the website after changes constitutes notice of updates where the law allows.
Contact
For privacy questions or requests: info@safehandscare.in or write to us at our Hyderabad address.